Register now! German CRM Forum 2021

German CRM Forum

How can Customer Centricity be successfully anchored in the company? Which approaches promise success? And how can customer centricity be measured and controlled? Questions like these will be addressed at the 11th German CRM Forum. The topics range from Customer Centricity & Customer Experience to Automation & Individualization to Transformation & Integration.


On site and digital

Germany's leading CRM conference enters its 11th round. On-site with up to 200 CRM managers and with 200+ virtual participants.


Date and location 

The German CRM Forum will take place at the Steigenberger Airport Hotel in Frankfurt am Main on 29/30 June 2021.


Lower ticket prices

As a beDirect contact, you will receive your tickets (valid for users only) at a discounted price with the following codes:

  • beDirect-890 (on site)
  • beDirect-digital-390 (Digital)



beDirect is there! Make an appointment with us now!

Together with our customer Randstad Germany we give you impulses for efficient address management in the service sector. Be a part of it!

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Target group

The German CRM Forum is aimed at all decision-makers and managers involved in CRM:

  • Head of CRM, Customer Management, Marketing, Services, Sales
  • Business Development, CRM Project Manager, Data Manager
  • Business and corporate management
  • CRM manufacturers, integrators and consultants

» Review 2020



Table of contents

Author André Schmidt

head of direct sales

In in his 16 years at beDirect, he has developed today's beDirect-CRM solutions significantly.

He and his team advise you around the issue Data Management. This ranges from optimal configured Standard via customised until complete newly developed Solutions.